We recommend the following steps if the Service is unavailable. (For example, if you cannot connect to the login page, or have problems logging on in any way)
First, check our Service Status page. This will inform you if the problem is system-wide or if it only affects certain users and/or locations.
If the Service Status shows that the Service is functioning, try to isolate the problem by checking your office's internet connection. Can all machines on your network connect to NetDocs?
Next, check your individual internet connectivity. It could be related to your machine or your browser.
If all of these are functioning properly and you still cannot connect to NetDocuments, submit a ticket by sending an email to: email@support.netdocuments.com with a description of the problem.
If the System is down (unavailable) here are a few tips to help you stay productive until the Service is functional:
1) Create and edit documents locally. Documents may still be created locally, and saved temporarily until the Service is back up, then they can be imported.
2) Access documents in the Echo folder. If you have Echoing enabled, you can edit documents in your local Echo folder.
3) Talk to your IT staff about accessing documents from a Local Document Server. Your firm may have an internal server that synchronizes with NetDocuments.