We provide several resources as described below to help you make the most of your NetDocuments experience.
- First search the Help documentation. Make sure you also check out our Tutorial Videos and Guides. This is the best and quickest way to find information about using NetDocuments.
- Search the Knowledgebase. This supplements the Help with additional information regarding specific issues.
- Use the forums to ask and interact with other users. NetDocuments Support personnel also monitor the posts and provide answers.
- Check out Coolstuff that provides tips for using NetDocuments more effectively.
- If you haven't found your answers you should submit a ticket by going to support.netdocuments.com or send an email to email@support.netdocuments.com and a ticket will be generated automatically. This is our main method for submitting questions related to customer issues. It also provides you with the quickest connection to a technician to help with your issue and provides you with a record of your tickets.
- We prefer that you send us a ticket with your issue, so we can manage it more efficiently and provide you with access to your tickets. If you would still like to contact support via the telephone, call 801-226-6882 or 866-NETDOCS (638-3627) and select the Support option. Telephone Support is provided with no additional charge during standard business hours, Monday-Friday 8:00 am to 5:00 PM (your time zone). Calls made outside of those standard business hours will be charged a fee of USD $195.00 per call. Emergency, Priority 1 Calls outside of those standard hours will be credited back to your account. Tickets can be submitted 24 hours a day. Response to tickets submitted outside of business hours will be the following business day.
We appreciate your using the resources available and participating in the forums, Idea Bank, and other Support resources.
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External Links
- Service Status
- Service Requirements
- Forum
- Idea Bank
- Coolstuff
- Knowledgebase
- Next Update
- Beta Information